❓ Frequently Asked Questions ❓

Everything you need to know about TheVyx!

🚚 Shipping & Delivery

📦 How long does shipping take?

We ship to Australia, USA, Canada, Europe, and New Zealand. Delivery times vary by location:
• Australia & New Zealand: 5-10 business days
• USA & Canada: 7-14 business days
• Europe: 10-18 business days

💰 Do you offer free shipping?

Yes! We offer free shipping on orders over a certain amount (varies by region). Check our shipping policy for current thresholds.

🛍️ Orders & Products

🔄 Can I return or exchange products?

Absolutely! We offer a 30-day return policy. Products must be unused and in original packaging. Contact us for easy return instructions.

🐕 Are your products safe for all pets?

Yes! All TheVyx products are carefully selected and tested for safety. We only partner with trusted suppliers who meet our high quality standards.

📱 How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

💳 Payment & Security

🔒 Is my payment information secure?

Yes! We use Shopify Payments with industry-standard SSL encryption to protect your payment information. Your data is completely secure.

💰 What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods through Shopify Payments.

🤝 Customer Support

📧 How can I contact customer support?

Email us at [thevyxstore@gmail.com] and we'll respond within 24 hours! Our team of pet lovers is here to help with any questions.

🕐 What are your business hours?

Monday-Friday: 9:00 AM - 6:00 PM (NZST)
Saturday: 10:00 AM - 4:00 PM (NZST)
Sunday: Closed

❓ Still Have Questions?

Don't hesitate to reach out - we're here to help!